This Service Agreement sets out specific terms and conditions applicable to Calabogie’s Fixed Wireless Broadband service (“Wireless Broadband”). This Service Agreement forms part of the Agreement between you and Calabogie, which also includes: (1) the Service Terms; (2) any other Service Agreements for other Calabogie Services to which you have subscribed; and (3) any other Calabogie document describing features, products or services and any other document incorporated by reference.

In the event of an inconsistency between the constituent documents of the Agreement, the inconsistency will be resolved by giving preference first to any Service Agreement(s), then to the Service Terms, then to any other Calabogie documentation describing features, products or services and finally to any other documents incorporated by reference.

Unless otherwise defined herein, all capitalized terms in the Service Agreement have the meaning assigned to those terms in the Service Terms.

  1. How do I accept this Service Agreement?
    You acknowledge that you have read, understood and agreed to this Service Agreement by placing an order for Wireless Broadband, using Wireless Broadband or allowing Wireless Broadband to be installed at your premises.If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use Wireless Broadband.
  2. What is Wireless Broadband?
    It is a broadband service delivered over the air using spectrum dedicated for that purpose. Wireless Broadband is comprised of Internet connectivity and Equipment.Wireless Broadband is provided via our network which includes towers and other facilities. Our towers are connected to the rest of our network by terrestrial Internet transit (as opposed to high-latency satellite transit offered by some wireless broadband service providers).
  3. Are there any eligibility requirements to receive Wireless Broadband?
    Yes. Eligibility for Wireless Broadband depends on several factors. When you apply for Wireless Broadband, Calabogie will qualify the address of your premises for service availability.In some cases, even if you qualify for service, certain environmental factors can render you ineligible for Wireless Broadband. For example, environmental objects and conditions can sometimes obstruct the line of sight between your premises and our tower(s).
  4. What options do I have if environmental factors render me ineligible for Wireless Broadband?
    If environmental factors prevent an optimal installation of Wireless Broadband, Calabogie technicians may assess reasonable alternative installation configurations to establish acceptable signal conditions for the services.In some cases, alternative configurations may require more extensive construction and installation work. In such cases, Calabogie technicians will provide you with a description of the work that is required and a quote for additional construction fees. If you accept the quote and we proceed with the additional work, the additional construction fees are non-refundable. Services that require additional construction fees are subject to the general warranties set out in Section 15 of the Service Terms.
  5. Where can I find information and pricing for Wireless Broadband?
    The Website provides information and pricing for all Wireless Broadband service packages, optional service features and overage fees.
  6. How do I select a Wireless Broadband service package and service features?
    With reference to the service information and pricing on the Website, you select your service package and service features when placing an order for Wireless Broadband with Calabogie.
  7. What Equipment is required to use Wireless Broadband?
    Wireless Broadband may require Equipment consisting of an antenna, wireless broadband subscriber module, Ethernet Surge Protector, router, cabling and mounting brackets. Equipment such as the subscriber module must be installed at a sufficient height to provide line of sight or near line of sight connectivity to our tower(s). This means that the subscriber module may have to be installed on your roof or another structure or object located at a sufficient distance above ground to satisfy the location requirement.Depending on your service plan, you may have the option of purchasing, renting and / or providing your own router that is compatible with Services. See the service plans described on the Website or contact Calabogie at the coordinates listed in Section 44 of the Service Terms to inquire about router options.

    From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of your Wireless Broadband service. By subscribing to Wireless Broadband, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel Wireless Broadband.

  8. What Term applies to Wireless Broadband?
    The Website lists the various term lengths (i.e. Fixed Term arrangements) that Calabogie offers for Wireless Broadband. If Calabogie offers a Fixed Term arrangement, the Website will also list the related economic inducements for entering into a Fixed Term arrangement that are offered for Wireless Broadband.
  9. Can Calabogie make changes to Wireless Broadband?
    Yes. Pursuant to Section 5 of the Service Terms, Calabogie may at any time make changes to Wireless Broadband, including pricing changes. Calabogie can make changes to Wireless Broadband whether you have subscribed on a month-to-month or Fixed Term basis.
  10. Can I make changes to Wireless Broadband?
    Yes. For month-to-month arrangements, you may make changes at any time by contacting Calabogie at the coordinates listed in Section 44 of the Service Terms.For Fixed Term arrangements, you may add service features or upgrade your service package. However, you may not move to a lower service package or remove service features that are subject to a Fixed Term. If you wish move to a lower service package or remove a service feature, you must cancel the Fixed Term in accordance with Section 35 of the Service Terms.
  11. Can I obtain a paper invoice?
    Yes, by phone request. Paper billing is available to seniors and those who self-identify as people with disabilities or who do not subscribe to internet or wireless data services.